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Complaints Data

FDR Limited, LLC provide point of sale card machines for UK-based merchants.

 

FDR Limited, LLC is authorised and regulated by the Financial Conduct Authority (FCA) for the credit-related consumer hire of those point of sale card machines.

 

In the second half of 2020, we received a total of 607 complaints relating to credit-related regulated activities.

 

That is 20.6 complaints per 1000 active customers.

 

Firm name: FDR Limited, LLC

Trading name: First Data Global Leasing (FDGL)

Group: Fiserv

 

Other firms included in this report (if any): None

 

Period covered in this report: 01 July 2020 up to and including 31 December 2020

 

Product / Service Grouping

Number of complaints opened by volume of business

Intermediation (within the reporting period)

Number of complaints opened

Number of complaints closed

Percentage upheld

Credit Related

20.6 per 1000 merchants

(Recommended only) per 1000 sales

607

701

46.5%

 

 

In the second half of 2019, we received a total of 555 complaints relating to credit-related regulated activities.

 

That is 15.8 complaints per 1000 active customers.

 

Firm name: FDR Limited, LLC

Trading name: First Data Global Leasing (FDGL)

Group: Fiserv

 

Other firms included in this report (if any): None

 

Period covered in this report: 01 July 2019 up to and including 31 December 2019

 

Product / Service Grouping

Number of complaints opened by volume of business

Intermediation (within the reporting period)

Number of complaints opened

Number of complaints closed

Percentage upheld

Credit Related

15.8 per 1000 Merchants

(Recommended only) per 1000 sales

555

492

54.7%

 

 

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© 2021 Fiserv, Inc. or its affiliates.

Fiserv and First Data are trading names of First Data Europe Limited, a private limited company incorporated in England (company number 02012925) with a registered address at Janus House, Endeavour Drive, Basildon, Essex, SS14 3WF. First Data Europe Limited is authorised and regulated by the UK Financial Conduct Authority (FCA register No. 582703; CCA No. 739230).

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