FDR Limited, LLC provide point of sale card machines for UK-based merchants.
FDR Limited, LLC is authorised and regulated by the Financial Conduct Authority (FCA) for the credit-related consumer hire of those point of sale card machines.
In the second half of 2020, we received a total of 607 complaints relating to credit-related regulated activities.
That is 20.6 complaints per 1000 active customers.
Firm name: FDR Limited, LLC
Trading name: First Data Global Leasing (FDGL)
Group: Fiserv
Other firms included in this report (if any): None
Period covered in this report: 01 July 2020 up to and including 31 December 2020
Product / Service Grouping |
Number of complaints opened by volume of business |
Intermediation (within the reporting period) |
Number of complaints opened |
Number of complaints closed | Percentage upheld |
Credit Related |
20.6 per 1000 merchants |
(Recommended only) per 1000 sales |
607 |
701 |
46.5% |
In the second half of 2019, we received a total of 555 complaints relating to credit-related regulated activities.
That is 15.8 complaints per 1000 active customers.
Firm name: FDR Limited, LLC
Trading name: First Data Global Leasing (FDGL)
Group: Fiserv
Other firms included in this report (if any): None
Period covered in this report: 01 July 2019 up to and including 31 December 2019
Product / Service Grouping |
Number of complaints opened by volume of business |
Intermediation (within the reporting period) |
Number of complaints opened |
Number of complaints closed |
Percentage upheld |
Credit Related |
15.8 per 1000 Merchants |
(Recommended only) per 1000 sales |
555 |
492 |
54.7% |