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Customer Contact Solutions for Health

Care Agencies


First Data Customer Contact Solutions equip health care agencies with the technology and skilled professionals required to handle the high call volume associated with health care programs.

 

Benefits

To carry out your mission, you must provide high quality customer support. In addition to online self-service solutions, we operate call centers for 13 government agencies and more than 100 government Interactive Voice Response (IVR) systems. First Data Customer Support Solutions can provide your agency with:

  • Innovative customer support solutions
  • Secure, convenient web and phone self-service options
  • Experience in high-volume interactions
  • Staffing and training services
  • Quality control and analysis



 Key components

  • Ensure world-class service and support to your customers with well-trained, professional personnel.
  • Provide rapid, convenient self-service support to program participants through secure websites and Interactive Voice Response (IVR) systems.
  • Receive high volumes of telephone inquiries without worry using First Data live operator call centers.
  • Benefit from tried and tested performance measures, work flows, training methods, scripts, metrics, and procedures for customer service centers.
  • For systems developed by other vendors, maintain quality and reduce risk with First Data Quality Assurance and Independent Verification & Validation (IV&V) services.
 

 

Healthcare

Healthcare

Health care

  • Electronic Visit Verification
  • Healthcare Consulting Services
  • Fraud, Waste and Abuse in Healthcare
  • Reloadable Prepaid Cards
  • Customer Contact Solutions for Health Care Agencies
  • Multipurpose Health Care Cards

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© 2021 Fiserv, Inc. Fiserv is a registered trademark of Fiserv, Inc. All trademarks referenced here are the property of the respective owners. First Data Merchant Services LLC is a registered ISO of Wells Fargo Bank, N.A, Concord, CA; Deutsche Bank G, New York, NY; BBVA USA, Birmingham, AL; MVB Bank, Fairmont, WV; and Metabank, N.A, Sioux Falls, SD.

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