Need to access ClientLine® Reporting? Click Here. Once you have logged in, hover over the “Applications” tab at the top and click “ClientLine Reporting” from the dropdown.

Already have a Business Track account? If not Click Here to find the steps to enroll.

Follow the steps below to enable ClientLine reporting:

Step 1: Login to your Business Track account at www.businesstrack.com

Step 2: Select the “User Preferences” at the top of the page.

Step 3: Select “Manage Applications.” Now a list of applications will be available for you to choose from. If no applications are present, you can contact the Business Track Help Desk for support.

Step 4: Check the box next to ClientLine Reporting.

Step 5: Select “Submit.”

You should now be enrolled in ClientLine. As a good practice, after complete and your change have been submitted, log out and log back into your account to make sure your changes have been made.

Follow the steps below to generate reports in ClientLine:

Step 1: Login to your Business Track account at www.businesstrack.com

Step 2: Hover over “Applications” and select “ClientLine Reporting” from the dropdown.

Step 3: Hover over “Reports” and click “Create a Report” from the dropdown.

Step 4: Choose applicable “Report Category” (Sales/Funding, Disputes, Rate Analysis, TeleCheck, Authorizations Gift Cards, etc.)

Step 5: Fill in applicable fields in Filter Criteria, then press “Next.”

Step 6: Available Reports will appear in the “Available Reports” section. At this point you can choose your report and customize further, view an example of the report, run the report now, or schedule to receive the report at a specific cadence.

Note: You have the ability to export in Excel®, Adobe® PDF, HTML, and CSV file formats.

Follow the steps below to schedule a report:

Step 1: Login to your Business Track account at www.businesstrack.com

Step 2: Under “Applications,” select “ClientLine Reporting.”

Step 3: Hover over “Reports” and click “Create a Report.”

Step 4: Choose your “Report Category,” Complete the “filter criteria” required fields, then press “Next.”

Step 5: Choose the available report type, then press “Schedule Report.” Fill in the fields based on your needs then press “Submit.”

Step 6: You will get a confirmation on your screen that the report has been scheduled successfully.

Note: You have the ability to export in Excel®, Adobe® PDF, HTML, and CSV file formats.

Follow the steps below to generate a Bank Deposit Adjustment Summary report:

Step 1: Login to your Business Track account at www.businesstrack.com

Step 2: Under “Applications,” select “ClientLine Reporting.”

Step 3: Select “Reporting Home page” on the lower right-hand side, then click “Sales/Funding” as the Activity Type.

Step 4: Under the list of Available Reports, select “Bank Deposit Summary” and fill in the required fields.

Step 5: Select “Bank Deposit Summary” and then click “Run now.” At this point, you can schedule the report to be run just once or as frequently as desired.

Note: You have the ability to export in Excel®, Adobe® PDF, HTML, and CSV file formats.

Follow the steps below to find and print your monthly merchant statement:

Step 1: Login to your Business Track account at www.businesstrack.com

Step 2: Under “Applications,” select “ClientLine Reporting.”

Step 3: Hover over “Reports” then click “Monthly Statements.”

Step 4: Choose “Monthly Statements” for statement type, choose the statement view from the dropdown and year. Then press “Search”

Step 5: Choose the statement month you desire.

Note: You have the ability to export in Excel®, Adobe® PDF, HTML, and CSV file formats.

Your chargeback report data will be available in ClientLine for 25 months.

Follow the steps below to find and print your 1099-K information:

Step 1: Login to your Business Track account at www.businesstrack.com

Step 2: Under “Applications,” select “ClientLine Reporting.”

Step 3: Hover over “Reports” and click “Create a Report.”

Step 4: Choose “1099-K” for statement type and select year. Then press “Search.”

Step 5: Choose the statement month you desire.

Note: You have the ability to export in Excel®, Adobe® PDF, HTML, and CSV file formats.

Your statements will be available in ClientLine for 7 years.

Follow the steps below to find and print your 1099-K information:

Step 1: Login to your Business Track account at www.businesstrack.com

Step 2: Under “Applications,” select “ClientLine Reporting.”

Step 3: Hover over “Reports” and click “Create a Report.”

Step 4: Choose “1099-K” for statement type and select year. Then press “Search.”

Step 5: Choose the statement month you desire.

Note: You have the ability to export in Excel®, Adobe® PDF, HTML, and CSV file formats.

Follow the steps below to find and print your monthly merchant statement:

Step 1: Login to your Business Track account at www.businesstrack.com

Step 2: Under “Applications,” select “ClientLine Reporting.”

Step 3: Hover over “Reports” then click “Monthly Statements.”

Step 4: Choose “Monthly Statements” for statement type, choose the statement view from the dropdown and year. Then press “Search”

Step 5: Choose the statement month you desire.

Note: You have the ability to export in Excel®, Adobe® PDF, HTML, and CSV file formats.

No, ClientLine allows the user to schedule reports to be sent to any email address.

No, ClientLine allows the user to schedule reports to be sent to any email address.

Yes. ClientLine allows the user to export reports in Excel®, Adobe® PDF, HTML, and CSV file formats.

Yes. With Group Builder, you can select individual outlets of your choice, and run reports based on those unique groups. You also have the ability to name these groups, to easily identify in the future. Click here to learn how to create a Group Report.

The Batch Summary report provides terminal information related to processed transactions. Need to generate a Batch Summary Report? Click here for the steps on how to generate a Batch Summary Report.

You can generate Summary Reports in ClientLine for up to 25 months’ worth of transactions.

You can view and generate Detailed Reports in ClientLine for up to 13 months of card and transaction level data.

Yes. Follow the steps below to view a list of your locations:

Step 1: Login to your Business Track account at www.businesstrack.com

Step 2: Under “Applications,” select “ClientLine Reporting.”

Step 3: Hover over “Account Information” select “Location Profile” from the drop down. Click “Search”, then any and all locations you have will appear on screen.

The Card Search feature allows you to perform searches on specific card numbers, either credit or debit. This search will show all occurrences of the card number entered for the time period selected.

Follow the steps below to retrieve the full card number for your tip adjustment:

Step 1: Login to your Business Track account at www.businesstrack.com

Step 2: Under “Applications,” select “ClientLine Reporting”

Step 3: Hover over “Reports” then select “Create a Report” then select “Sales/Funding”

Step 4: Choose “Transactions” for the Activity Type then fill in other required fields then press “Next.”

Step 5: In Available Reports section select “Card Type Summary” then press “Run Now.” You should now have the full card number in hand.

Please note, not all users have the ability to view full cardholder number information. To obtain this information, please call your Customer Support Help Desk.

Note: You have the ability to export in Excel®, Adobe® PDF, HTML, and CSV file formats.

You can find your total fees billed to your account for the year in your Bank Deposit Summary and Bank Deposit Adjustment Summary reports. Click here for the steps to generate a Bank Deposit Summary and Bank Deposit Adjustment Summary Report.

Yes. The ClientLine service allows you to view transaction detail by terminal number, by day. Click here to learn how to generate reports in ClientLine.

Follow the steps below to access account information at a corporate level:

Step 1: Login to your Business Track account at www.businesstrack.com

Step 2: Under “Applications,” select “ClientLine Reporting.”

Step 3: Hover over “Reports” then click “Create a Report”

Step 4: Select “Sales/Funding” then choose “Transactions” for the Activity Type.

Step 5: Enter the Corporate number in the “Hierarchy ID field” then choose “Corporate” from the dropdown choices. Fill in other required fields then press “Next.”

Step 6: In Available Reports section select the type of report you desire, then press “Run Now.”

Note: You have the ability to export in Excel®, Adobe® PDF, HTML, and CSV file formats.

The ClientLine reporting tool allows a merchant to view their Credit, Debit/EBT, Fleet, Check and First Data Gift Card transactions.

No. For security reasons, the cardholder's name is not displayed.

Yes. Follow the steps below to see transactions processed to a specific card number:

Step 1: Login to your Business Track account at www.businesstrack.com

Step 2: Under “Applications,” select “ClientLine Reporting.”

Step 3: Click on “Search” at the top of the page.

Step 4: Select “Cardholder Activity” as the search path, then click “Transactions” as the activity, fill in the remaining required fields and click “Submit.”

Note: You have the ability to export in Excel®, Adobe® PDF, HTML, and CSV file formats.

Follow the steps below to generate reports in ClientLine:

Step 1: Login to your Business Track account at www.businesstrack.com

Step 2: Hover over “Applications” and select “ClientLine Reporting” from the dropdown.

Step 3: Hover over “Reports” and click “Create a Report” from the dropdown.

Step 4: Choose applicable “Report Category” (Sales/Funding, Disputes, Rate Analysis, TeleCheck, Authorizations Gift Cards, etc.)

Step 5: Fill in applicable fields in Filter Criteria, then press “Next.”

Step 6: Available Reports will appear in the “Available Reports” section. At this point you can choose your report and customize further, view an example of the report, run the report now, or schedule to receive the report at a specific cadence.

Note: You have the ability to export in Excel®, Adobe® PDF, HTML, and CSV file formats.

Follow the steps below to generate a Bank Deposit Adjustment Summary report:

Step 1: Login to your Business Track account at www.businesstrack.com

Step 2: Under “Applications,” select “ClientLine Reporting.”

Step 3: Select “Reporting Home page” on the lower right-hand side, then click “Sales/Funding” as the Activity Type.

Step 4: Under the list of Available Reports, select “Bank Deposit Summary” and fill in the required fields.

Step 5: Select “Bank Deposit Summary” and then click “Run now.” At this point, you can schedule the report to be run just once or as frequently as desired.

Note: You have the ability to export in Excel®, Adobe® PDF, HTML, and CSV file formats.

Follow the steps below to generate a Bank Deposit Summary report:

Step 1: Login to your Business Track account at www.businesstrack.com

Step 2: Under “Applications,” select “ClientLine Reporting.”

Step 3: Click the “Weekly Overview” page to access the Bank Deposit Summary section. This page will display the last seven days of Bank Deposit information.

Note: You have the ability to export in Excel®, Adobe® PDF, HTML, and CSV file formats.

Follow the steps below to view and generate a weekly report:

Step 1: Login to your Business Track account at www.businesstrack.com

Step 2: Select “ClientLine Reporting.”

Step 3: Click “Overview.”

Step 4: Select “Weekly Report.” You know will now see a report from the last 7 days. You can adjust the report based on any 7-day range you'd like to view.

Note: You have the ability to export in Excel®, Adobe® PDF, HTML, and CSV file formats.

Follow the steps below to create a group report:

Step 1: Login to your Business Track account at www.businesstrack.com

Step 2: Under “Applications,” select “ClientLine Reporting.”

Step 3: Hover over the “Account Information” dropdown and click “Group Builder.”

Step 4: Enter Group Description or name that will help you remember/reference this group. Then select an option from the “Narrow By” dropdown, select locations, and then click “Create Group.”

Follow the steps below to delete your group report:

Step 1: Login to your Business Track account at www.businesstrack.com

Step 2: Under “Applications,” select “ClientLine Reporting.”

Step 3: Hover over the “Account Information” dropdown and click “Group Builder.”

Step 4. Locate the group you'd like to delete from “View Groups” on the right-hand side. Click the red “X” and click “Yes” to confirm you want to delete this group.

Follow the steps below to schedule a report:

Step 1: Login to your Business Track account at www.businesstrack.com

Step 2: Under “Applications,” select “ClientLine Reporting.”

Step 3: Hover over “Reports” and click “Create a Report.”

Step 4: Choose the desired report category. Then in the “Filter Criteria” section fill in the required fields. In the “Hierarchy ID” field use the “Group ID” that was created and select “Group,” then click “Next.” (If you don’t remember the Group ID, you can select the icon to search for your group. Click on the Group ID Search tab and enter a description to search or click SEARCH to bring back a list of all groups. Here you will find the group ID number.)

Step 5: Choose the available report type, and then press “Schedule Report.” Fill in the fields based on your needs then press “Submit.”

Step 6: You will get a confirmation on your screen that the report has been scheduled successfully.

Follow the steps below to schedule a report:

Step 1: Login to your Business Track account at www.businesstrack.com

Step 2: Under “Applications,” select “ClientLine Reporting.”

Step 3: Hover over “Reports” and click “Create a Report.”

Step 4: Choose your “Report Category,” Complete the “filter criteria” required fields, then press “Next.”

Step 5: Choose the available report type, then press “Schedule Report.” Fill in the fields based on your needs then press “Submit.”

Step 6: You will get a confirmation on your screen that the report has been scheduled successfully.

Note: You have the ability to export in Excel®, Adobe® PDF, HTML, and CSV file formats.

Follow the steps below to customize a report in ClientLine:

Step 1: Login to your Business Track account at www.businesstrack.com

Step 2: Under “Applications,” select “ClientLine Reporting.”

Step 3: Hover over “Reports” and click “Create a Report.”

Step 4: Choose applicable “Report Category” (Sales/Funding, Disputes, Rate Analysis, TeleCheck, Authorizations Gift Cards, etc.)

Step 5: Fill in applicable fields in Filter Criteria, then press “Next.”

Step 6: Available Reports will appear in the “Available Reports” section. At this point you can click the “Customize” button.

Step 7: The customize report screen will appear. The fields available in the report selected will appear. The fields can be reordered by dragging the fields above or below in the Columns Present in Report box. Fields can also be removed if they are not needed by clicking on the field name and using the << button.

Step 8: You can either “View Sample” or select “Back” button to return the previous page to generate the report. At this point, you will have the ability to set up recurring reports.

Note: You have the ability to export in Excel®, Adobe® PDF, HTML, and CSV file formats.

Follow the steps below to update your group report:

Step 1: Login to your Business Track account at www.businesstrack.com

Step 2: Under “Applications,” select “ClientLine Reporting”

Step 3: Hover over the “Account Information” dropdown and click “Group Builder.”

Step 4: In the View Groups section, Click the group you would like to add or delete. The information will now appear on the left side of the screen.

Step 5: Highlight the desired location in order to add or delete a group from the group. Then arrow it over using “>>“or “<<“and click “Clear” to delete the desired location.

Step 6: Select “Create Group” to save the changes.

Follow the steps below to update existing reports:

Step 1: Login to your Business Track account at www.businesstrack.com

Step 2: Under “Applications,” select “ClientLine Reporting.”

Step 3: Hover over “Reports” then choose “Reports Mailbox.”

Step 4: In the “Content Type” field click on “Schedules.”

Step 5: Click the “Edit” button on the report you wish to update and make necessary changes then Click “Update Report.”

Step 6: A “Report Update Confirmation” should appear.

Note: You have the ability to export all reports in PDF, CSV, XLM, and or HTML format.

Follow the steps below to find and print your monthly merchant statement:

Step 1: Login to your Business Track account at www.businesstrack.com

Step 2: Under “Applications,” select “ClientLine Reporting.”

Step 3: Hover over “Reports” then click “Monthly Statements.”

Step 4: Choose “Monthly Statements” for statement type, choose the statement view from the dropdown and year. Then press “Search”

Step 5: Choose the statement month you desire.

Note: You have the ability to export in Excel®, Adobe® PDF, HTML, and CSV file formats.

There are six types of Reports available within the Sales/Funding Report Category:

1. Transactions - Transactional reports for reconciling to a POS or looking at overall transaction volume/dollars.

2. Bank Deposits - Funding reports for reconciling to your bank account.

3. Adjustments- Deductions made from your Total Sales (chargebacks, fees, interchange charges, etc.)

4. Refunds - Refund data for monitoring of potential fraud.

5. Debit Suspense - For Merchants accepting PIN debit will show PIN debit transactions which were authorized, however, payment could not be received from the Issuer.

6. Today’s Data - For Merchants set up for same day funding to view the total funding amount to be paid today.

There are three types of Reports available within the Disputes Report Category:

1. Chargebacks – Enables you to view and manage your individual chargeback cases or provide a complete analysis of overall chargeback volume for your business.

2. Retrievals - While there are many reasons an issuing bank may send a retrieval request, the notification process can be very simple. The Retrievals selection will help you facilitate the process of retrieving and fulfilling sales draft requests. In some instances, unanswered retrieval requests can result in a chargeback being initiated by the issuing bank.

3. Excessive Risk – Allows a client to view chargeback to sales ratios based on a variety of criteria. This allows users to manage their chargebacks and ensure they are not placed on an excessive risk program by Visa/Mastercard.

There are three types of Reports available within the Rate Analysis Report Category

1. Qualification – Depending on your pricing plan all transactions may not be processed at the same rate. ClientLine Reporting provides you with 25 months of summary and 13 months of detail history for each clear plan. Typically, clients use the information to quantify and evaluate the amount and the percentage of sales that were processed at higher rates.

2. Non-Qualification - This selection provides information regarding the count and dollar amount of transactions which failed the edit criteria for the given Association, and thus were “downgraded” from the best possible rate to the given settlement rate.

3. Downgrades – Allows a user to see the reasons why transactions didn’t qualify at the best rate as expected. This can help identify potential opportunities at the point of sale to reduce processing expenses.

There are 3 types of Reports available within the Compliance Report Category

1. Invalid Data – Visa and Mastercard have various data requirements for transaction processing. Visa requires a valid Visa Transaction ID and Mastercard a valid BankNet Reference Number on each transaction. This report will provide information on transaction received without valid data.

2. Authorization Settlement – Depending on the type of business you operate Visa and Mastercard have certain rules requiring timely settlement of authorized transactions. This reporting will provide information on transactions received that did not meet the requirements and could result in an assessment of fees.

3. FANF – Visa’s Fixed Acquirer Network fee is passed on to you as a part of doing business. You can view the details of how this fee was calculated in these reports.

There are three types of Reports available within the TeleCheck Report Category

1. Bank Deposits – Funding reporting for reconciling to your bank account

2. Transactions – Transactional reports for reconciling to your point of sale or viewing overall transaction volume/dollars.

3. Authorizations – Approvals you have received for paper/electronic check transactions.

There are four types of Reports available within the Gift Card Report Category

1. Reconciliation – Summary or Detailed transaction data for a single day or date range that can be used to reconcile at the Consortium, Promo, MID, and Location MID level.

2. Aging – Track and monitor gift card activity by the Consortium, Promo, MID, and Location MID level.

3. Analysis – View the performance of various gift card metric’s that may provide valuable insight into your gift card business.

4. Balance Reporting – Can provide Summary and Detail Outstanding Liability, Unclaimed Property, and Card Inventory data from the Consortium level down to the card.

There are two types of Reports available within the Gift Card Report Category

1. Reconciliation – Summary or Detailed transaction data for a single day or date range that can be used to reconcile at the Consortium, Promo, MID, or Location MID level.

2. Analysis – View the performance of various gift card metric’s that may provide valuable insight into your gift card business.

There are 2 types of Reports available within the Authorization Report Category

1. Today’s Data* – View authorizations within 2 hours that have been processed.

2. Authorizations – View all authorizations which have been received.

*Depending on your account setup someone of these options might not be available in your activity types.

You can find your total fees billed to your account for the year in your Bank Deposit Summary and Bank Deposit Adjustment Summary reports. Click here for the steps to generate a Bank Deposit Summary and Bank Deposit Adjustment Summary Report.

Yes. The ClientLine service allows you to view transaction detail by terminal number, by day. Click here to learn how to generate reports in ClientLine.

The ClientLine reporting tool allows a merchant to view their Credit, Debit/EBT, Fleet, Check and First Data Gift Card transactions.

Yes. With Group Builder, you can select individual outlets of your choice, and run reports based on those unique groups. You also have the ability to name these groups, to easily identify in the future. Click here to learn how to create a Group Report.

You can use the Bank Deposit Summary and Bank Deposit Adjustment Summary to reconcile your merchant account with your bank account. Click here for the steps on how to generate a Bank Deposit Summary and Bank Deposit Adjustment Summary report.

Follow the steps below to access account information at a corporate level:

Step 1: Login to your Business Track account at www.businesstrack.com

Step 2: Under “Applications,” select “ClientLine Reporting.”

Step 3: Hover over “Reports” then click “Create a Report”

Step 4: Select “Sales/Funding” then choose “Transactions” for the Activity Type.

Step 5: Enter the Corporate number in the “Hierarchy ID field” then choose “Corporate” from the dropdown choices. Fill in other required fields then press “Next.”

Step 6: In Available Reports section select the type of report you desire, then press “Run Now.”

Note: You have the ability to export in Excel®, Adobe® PDF, HTML, and CSV file formats.

Yes. All accepted card types that have been submitted to Merchant Services are available. Click Here to learn how to run a report.