Steps | Screen | Notes |
---|---|---|
Touch [Cash Advance] | ||
Key in amount and press Enter | ||
Swipe, Tap, or Insert the card into the terminal | ||
Note: Terminal may prompt if swiped: Select [Credit] | ||
Note: If Teller enabled then terminal will prompt: Enter Teller number and press Enter | ||
Note: Terminal may prompt: Enter PIN or leave blank and press Enter to bypass | Note: PIN Bypass is not allowed on contactless | |
Note: If chip entry then the terminal will prompt to remove the card before it connects out to the host | ||
The terminal will communicate out to get an approval code | ||
Select if a customer copy should print or not | ||
Terminal should go back to the main screen on its own | ||
Steps | Screen | FD35 Screen |
---|---|---|
Touch [1 Cash Adv] | ||
Key in amount and press Enter | ||
Swipe, Tap, or Insert the card into the FD35 | ||
Note: Terminal may prompt if swiped: Select [1 Credit] or [3 Debit] | ||
Note: If Teller enabled then terminal will prompt: Enter Teller number and press Enter | ||
Note: Terminal may prompt: Enter PIN on FD35 or leave blank and press Cancel to bypass | Note: PIN Bypass is not allowed on contactless | |
The terminal will communicate out to get an approval code | ||
Select if a customer copy should print or not | ||
Terminal should go back to the main screen on its own | ||
Note: Cash Advance programming CANNOT perform refunds for security reasons. If the transaction in question is in an open batch then a Void may be performed.
If the bank insists on performing a refund please refer them to their HQ Branch or to their Merchant Services for available options.
Steps | Screen | Notes |
---|---|---|
Touch [Other] | Use this procedure to cancel a transaction in the current open batch. | |
Touch [Void] | ||
Enter the SEQ # from the reciept and press Enter | ||
If the correct transaction shows then touch [OK] | Note: Tips and Servers will show on this screen as well if enabled. | |
The terminal will communicate out to get an approval | ||
Select if a customer copy should print or not | ||
Terminal should go back to the main screen on its own | ||
Steps | Screen | FD35 Screen |
---|---|---|
Touch [3 Other] | Use this procedure to cancel a transaction in the current open batch. | |
Touch [6 More] | ||
Touch [1 Void] | ||
Enter the SEQ # from the reciept and press Enter | ||
If the correct transaction shows then touch [2 Yes] | ||
The terminal will communicate out to get an approval | ||
Select if a customer copy should print or not | ||
Terminal should go back to the main screen on its own | ||
Steps | Screen | Notes |
---|---|---|
Touch [Other] | ||
Touch [Close Batch] | ||
Terminal will connect out for Settlement and return to the main screen | ||
Steps | Screen | FD35 Screen |
---|---|---|
Touch [3 Other] | ||
Touch [3 Close] | ||
Terminal will connect out for Settlement and return to the main screen | ||
Note: The Force menu is disabled by default. If the transaction type is needed then it will need to be enabled in the file's card ranges for each card type.
Steps | Screen | Notes |
---|---|---|
Touch [Other] | Caution: Only use auth codes aquired through a pre-auth or the voice auth line. Do NOT accept auth codes from the card holder. | |
Touch [More] | ||
Touch [Force Adv] | ||
Key in your password. | Note: If password is unknown then you will need to contact the helpdesk. | |
Key in amount and press Enter | ||
Swipe, Tap, or Insert the card into the terminal or type in the card number and press Enter | ||
Note: Terminal may prompt if swiped: Select [Credit] | ||
Note: If Teller enabled then terminal will prompt: Enter Teller number and press Enter | ||
Type in auth code and press Enter | ||
Note: If chip entry then the terminal will prompt to remove the card before it connects out to the host | ||
The terminal will communicate out | ||
Select if a customer copy should print or not Touch [No] or Touch [Yes] | ||
Terminal should go back to the main screen on its own | ||
Note: The Force menu is disabled by default. If the transaction type is needed then it will need to be enabled in the file's card ranges for each card type.
Steps | Screen | FD35 Screen |
---|---|---|
Touch [3 Other] | Caution: Only use auth codes aquired through a pre-auth or the voice auth line. Do NOT accept auth codes from the card holder. | |
Touch [6 More] | ||
Touch [6 More] | ||
Touch [2 Force Adv] | ||
Key in your password. | Note: If password is unknown then you will need to contact the helpdesk. | |
Key in amount and press Enter | ||
Swipe, Tap, or Insert the card on the FD35 or type in the card number on the terminal and press Enter | ||
Note: Terminal may prompt if swiped: Select [1 Credit] | ||
Note: If Teller enabled then terminal will prompt: Enter Teller number and press Enter | ||
Type in auth code and press Enter | ||
Note: If chip entry then the terminal will prompt to remove the card before it connects out to the host | ||
The terminal will communicate out | ||
Select if a customer copy should print or not Touch [1 No] or Touch [3 Yes] | ||
Terminal should go back to the main screen on its own | ||