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FD Retail & Restaurant Transactions

General Transaction Types

Steps Screen Notes
Touch [Sale]  
Key in amount and press Enter  
Note: If tip processing enabled terminal will prompt:

Key in tip amount and press Enter
or
Press Cancel to skip		  
Swipe, Tap, or Insert the card into the terminal  
Note: Terminal may prompt if swiped:

Select [Credit] or [Debit]		  
Note: If Clerk/Server enabled then terminal will prompt:

Enter Clerk/Server number and press Enter		  
Note: Terminal may prompt:

Enter PIN or leave blank and press Enter to bypass		 Note: PIN Bypass is not allowed on contactless
Note: If chip entry then the terminal will prompt to remove the card before it connects out to the host  
The terminal will communicate out to get an approval code  

Select if a customer copy should print or not

Touch [No]
or
Touch [Yes]

  
Terminal should go back to the main screen on its own  
   

Steps Screen FD35 Screen
Touch [1 Sale]
Key in amount and press Enter
Note: If tip processing enabled terminal will prompt:

Key in tip amount and press Enter
or
Press Cancel to skip
Swipe, Tap, or Insert the card into the FD35
Note: Terminal may prompt if swiped:

Select [1 Credit] or [3 Debit]
Note: If Clerk/Server enabled then terminal will prompt:

Enter Clerk/Server number and press Enter
Note: Terminal may prompt:

Enter PIN on FD35 or leave blank and press Cancel to bypass		 Note: PIN Bypass is not allowed on contactless
Note: If chip entry then the terminal will prompt to remove the card before it connects out to the host
The terminal will communicate out to get an approval code

Select if a customer copy should print or not

Touch [1 No]
or
Touch [3 Yes]
Terminal should go back to the main screen on its own
 

Steps Screen Notes
Touch [Sale]  
Key in amount and press Enter  
Note: If tip processing enabled terminal will prompt:

Key in tip amount and press Enter
or
Press Cancel to skip		  
Type in card number and press Enter  
   
Type in card expiration date and press Enter  
Type in the CVV / CVC code from the back of the card and press Enter  
Note: If Clerk/Server enabled then terminal will prompt:

Enter Clerk/Server number and press Enter		  
Enter the numeric address of the card holder and press Enter  
Enter the zip code of the card holder and press Enter  
The terminal will communicate out to get an approval code  

Select if a customer copy should print or not

Touch [No]
or
Touch [Yes]

  
Terminal should go back to the main screen on its own  
   

Steps Screen FD35 Screen
Touch [1 Sale]  
Key in amount and press Enter  
Note: If tip processing enabled terminal will prompt:

Key in tip amount and press Enter
or
Press Cancel to skip		  
Type in card number and press Enter  
   
Type in card expiration date and press Enter  
Type in the CVV / CVC code from the back of the card and press Enter  
Note: If Clerk/Server enabled terminal will prompt:

Enter Clerk/Server number and press Enter		  
Enter the numeric address of the card holder and press Enter  
Enter the zip code of the card holder and press Enter  
The terminal will communicate out to get an approval code  

Select if a customer copy should print or not

Touch [1 No]
or
Touch [3 Yes]

  
Terminal should go back to the main screen on its own  
   

Steps Screen Notes
Touch [Other]  
Touch [Refund]  
Key in amount and press Enter  
Swipe, Tap, or Insert the card into the terminal or type in the card number and press Enter  
Note: Terminal may prompt if swiped:

Select [Credit]		  
Note: If Clerk/Server enabled then terminal will prompt:

Enter Clerk/Server number and press Enter		  
Note: If chip entry then the terminal will prompt to remove the card before it connects out to the host  
The terminal will communicate out to get an approval code  

Select if a customer copy should print or not

Touch [No]
or
Touch [Yes]

  
Terminal should go back to the main screen on its own  
   

Steps Screen FD35 Screen
Touch [3 Other]  
Touch [6 More]  
Touch [2 Refund]  
Key in amount and press Enter  
Swipe, Tap, or Insert the card on the FD35 or type in the card number on the terminal and press Enter  
Note: Terminal may prompt if swiped:

Select [1 Credit]		  
Note: If Clerk/Server enabled terminal will prompt:

Enter Clerk/Server number and press Enter		  
Note: If chip entry then the terminal will prompt to remove the card before it connects out to the host  
The terminal will communicate out to get an approval code  

Select if a customer copy should print or not

Touch [1 No]
or
Touch [3 Yes]

  
Terminal should go back to the main screen on its own  
   

Steps Screen Notes
Touch [Other] Use this procedure to cancel a transaction in the current open batch.
Note: If the batch the transaction was in has already been closed then a Refund will need to be performed.
Touch [Void]  
Enter the SEQ # from the reciept and press Enter  
If the correct transaction shows then touch [OK] Note: Tips and Servers will show on this screen as well if enabled.
The terminal will communicate out to get an approval  

Select if a customer copy should print or not

Touch [No]
or
Touch [Yes]

  
Terminal should go back to the main screen on its own  
   

Steps Screen FD35 Screen
Touch [3 Other] Use this procedure to cancel a transaction in the current open batch.
Note: If the batch the transaction was in has already been closed then a Refund will need to be performed.
Touch [6 More]  
Touch [1 Void]  
Enter the SEQ # from the reciept and press Enter  
If the correct transaction shows then touch [2 Yes]  
The terminal will communicate out to get an approval  

Select if a customer copy should print or not

Touch [1 No]
or
Touch [3 Yes]

  
Terminal should go back to the main screen on its own  
   

Steps Screen Notes
Touch [Other]  
Touch [Close Batch]  
Note: If tips enabled then terminal may prompt:

Touch [Yes] to adjust tips
or
Touch [No] to bypass		  
Note: If tips enabled then terminal may prompt:

Touch [Yes] to continue		  
Terminal will connect out for Settlement and return to the main screen  
   

Steps Screen FD35 Screen
Touch [3 Other]  
Touch [3 Close]  
Terminal will connect out for Settlement and return to the main screen  
   

 

Note: The Force menu is disabled by default. If the transaction type is needed then it will need to be enabled in the file's card ranges for each card type.

 

Steps Screen Notes
Touch [Other] Caution: Only use auth codes aquired through a pre-auth or the voice auth line. Do NOT accept auth codes from the card holder.
Touch [More]  
Touch [Force]  
Key in your password. Note: If password is unknown then you will need to contact the helpdesk.
Key in amount and press Enter  
Note: If tips enabled then terminal may prompt:

Key in tip amount and press Enter
or
Press Cancel to skip		  
Swipe, Tap, or Insert the card into the terminal or type in the card number and press Enter  
Note: Terminal may prompt if swiped:

Select [Credit]		  
Note: If Clerk/Server enabled then terminal will prompt:

Enter Clerk/Server number and press Enter		  
Type in auth code and press Enter  
Note: If chip entry then the terminal will prompt to remove the card before it connects out to the host  
The terminal will communicate out  
Select if a customer copy should print or not

Touch [No]
or
Touch [Yes]		  
Terminal should go back to the main screen on its own  
   

 

Note: The Force menu is disabled by default. If the transaction type is needed then it will need to be enabled in the file's card ranges for each card type.

 

Steps Screen FD35 Screen
Touch [3 Other] Caution: Only use auth codes aquired through a pre-auth or the voice auth line. Do NOT accept auth codes from the card holder.
Touch [6 More]  
Touch [6 More]  
Touch [2 Force]  
Key in your password. Note: If password is unknown then you will need to contact the helpdesk.
Key in amount and press Enter  
Note: If tips enabled then terminal may prompt:

Key in tip amount and press Enter
or
Press Cancel to skip		  
Swipe, Tap, or Insert the card on the FD35 or type in the card number on the terminal and press Enter  
Note: Terminal may prompt if swiped:

Select [1 Credit]		  
Note: If Clerk/Server enabled then terminal will prompt:

Enter Clerk/Server number and press Enter		  
Type in auth code and press Enter  
Note: If chip entry then the terminal will prompt to remove the card before it connects out to the host  
The terminal will communicate out  
Select if a customer copy should print or not

Touch [1 No]
or
Touch [3 Yes]		  
Terminal should go back to the main screen on its own  
   

Retail Specific Transaction Types

Steps Screen Notes
Touch [Other] Note: A Pre-Auth only places a hold on funds. Either a Post-Auth or a Force transaction must be performed to capture the transaction for funding.
Touch [More]  
Touch [Auth]  
Touch [Pre-Auth]  
Key in authorization amount and press Enter  
Swipe, Tap, or Insert the card into the terminal or type in the card number and press Enter  
Note: If chip entry then the terminal will prompt to remove the card before it connects out to the host  
The terminal will communicate out to get an approval code  
Select if a customer copy should print or not

Touch [No]
or
Touch [Yes]		  
Terminal should go back to the main screen on its own  
   

Steps Screen FD35 Screen
Touch [3 Other] Note: A Pre-Auth only places a hold on funds. Either a Post-Auth or a Force transaction must be performed to capture the transaction for funding.
Touch [6 More]  
Touch [6 More]  
Touch [5 Auth]  
Touch [1 Pre-Auth]  
Key in authorization amount and press Enter  
Swipe, Tap, or Insert the card into the FD35 or type in the card number and the terminal and press Enter  
Note: If chip entry then the terminal will prompt to remove the card before it connects out to the host  
The terminal will communicate out to get an approval code  
Select if a customer copy should print or not

Touch [1 No]
or
Touch [3 Yes]		  
Terminal should go back to the main screen on its own  
   

Steps Screen Notes
Touch [Other] Caution: Once a Settlement occurs all stored Pre-Auths will be cleared and a Force transaction must be performed to Capture the auth.
Touch [More]  
Touch [Auth]  
Touch [Complete]  
Key in PRE-AUTH SEQ# and press Enter  
Review the transaction detail screen to verify is correct Pre-Auth and Touch [Complete]  
Type in amount again to confirm or type new amount if needed  
Note: Terminal will prompt if a higher amount is entered

Touch [Yes] to confirm new amount		  
Note: Terminal will reach back out and re-authorize if new amount is entered  
Select if a customer copy should print or not

Touch [No]
or
Touch [Yes]		  
Terminal will go back to the transaction detail screen  
Touch [Done] or press Cancel  
   

Steps Screen FD35 Screen
Touch [3 Other] Caution: Once a Settlement occurs all stored Pre-Auths will be cleared and a Force transaction must be performed to Capture the auth.
Touch [6 More]  
Touch [6 More]  
Touch [5 Auth]  
Touch [2 Complete]  
Key in PRE-AUTH SEQ# and press Enter  
Review the transaction detail screen to verify is correct Pre-Auth and Touch [1 Complete]  
Type in amount again to confirm or type new amount if needed  
Note: Terminal will prompt if a higher amount is entered

Touch [3 Yes] to confirm new amount		  
Note: Terminal will reach back out and re-authorize if new amount is entered  
Select if a customer copy should print or not

Touch [1 No]
or
Touch [3 Yes]		  
Terminal will go back to the transaction detail screen  
Touch [4 Done] or press Cancel  
   

Restaurant Specific Transaction Types

Steps Screen Notes
Touch [Other] Note: A Close Tab function will need to be performed to capture funds.
Touch [More]  
Touch [Tabs]  
Touch [Open]  
Enter desired Tab amount and press Enter  
Swipe, Tap, or Insert the Card into the terminal or type the card number  
Note: Terminal may prompt if Swiped:

Touch [Credit]		  
Note: Terminal may prompt:

Enter SERVER number and press Enter		  
Note: Terminal may prompt:

Enter PIN or leave blank and press Enter		  
The terminal will communicate out to get an approval code  
Select if a customer copy should print or not

Touch [No]
or
Touch [Yes]		  
Terminal will go back to the main screen  
   

Steps Screen FD35 Screen
Touch [3 Other] Note: A Close Tab function will need to be performed to capture funds.
Touch [6 More]  
Touch [6 More]  
Touch [4 Tabs]  
Touch [1 Open]  
Enter desired Tab amount and press Enter  
Swipe, Tap, or Insert the Card into the FD35 or type the card number  
Note: Terminal may prompt if Swiped:

Touch [1 Credit]		  
Note: Terminal may prompt:

Enter SERVER number and press Enter		  
Note: Terminal may prompt:

Enter PIN on FD35 or leave blank and press Cancel to bypass
The terminal will communicate out to get an approval code  
Select if a customer copy should print or not

Touch [1 No]
or
Touch [3 Yes]		  
Terminal will go back to the main screen  
   

Steps Screen Notes
Touch [Other]  
Touch [More]  
Touch [Tabs]  
Touch [Close]  
Enter the SEQ # from the Open Tab reciept and press Enter  
If the correct Tab comes up then touch [Close Tab]  
If the same card is being used to close the tab touch [Yes] otherwise touch [No] Note: If [No] is selected the terminal will proceed into a normal Sale and close the tab.
Type in the close tab amount and press Enter  
Note: If tip processing enabled terminal will prompt:

Key in tip amount and press Enter
or
Press Cancel to skip		  
If an amount higher than the original auth is entered the terminal will communicate out to get an adjusted approval code  
Select if a customer copy should print or not

Touch [No]
or
Touch [Yes]		  
Terminal will go back to the close tab menu  
Touch [Done] or press Cancel back to main screen  
   

Steps Screen FD35 Screen
Touch [3 Other]  
Touch [6 More]  
Touch [6 More]  
Touch [4 Tabs]  
Touch [2 Close]  
Enter the SEQ # from the Open Tab reciept and press Enter  
If the correct Tab comes up then touch [4 Close Tab]  
If the same card is being used to close the tab touch [3 Yes] otherwise touch [1 No] Note: If [1 No] is selected the terminal will proceed into a normal Sale and close the tab.
Type in the close tab amount and press Enter  
Note: If tip processing enabled terminal will prompt:

Key in tip amount and press Enter
or
Press Cancel to skip		  
If an amount higher than the original auth is entered the terminal will communicate out to get an adjusted approval code  
Select if a customer copy should print or not

Touch [1 No]
or
Touch [3 Yes]		  
Terminal will go back to the close tab menu  
Touch [4 Done] or press Cancel back to main screen  
   

Steps Screen Notes
Touch [Other]  
Touch [Enter Tips] Note: It will display the number of unadjusted tips on the 'Enter Tips' button.
Enter the SEQ # from the receipt and press Enter  
If the correct transaction comes up then touch [Edit Tip]  
Enter tip amount and press Enter  
Terminal will display 'Processing' and will return back to the Tip List  
You can press [Prev] or [Next] to scroll thorugh additional transactions to adjust

or

Press Cancel back to the main screen		  
   

Steps Screen FD35 Screen
Touch [3 Other]  
Touch [1 Enter Tips] Note: It will display the number of unadjusted tips on the 'Enter Tips' button.
Enter the SEQ # from the receipt and press Enter  
If the correct transaction comes up then touch [4 Edit Tip]  
Enter tip amount and press Enter  
Terminal will display 'Processing' and will return back to the Tip List  
You can press 1 or 3 to scroll thorugh additional transactions to adjust

or

Press Cancel back to the main screen		  
   

EBT Transaction Types

Steps Screen Notes
Touch [Other]  
Touch [More]  
Touch [EBT]  
Touch [Balance Inquiry]  
Touch [Cash Benefit] or [Food Stamp]  
Swipe the card or manually type in the number and press Enter  
Enter PIN and press Enter  
The terminal will communicate out for the inquiry and print the receipt  
Terminal should go back to main screen on its own  
   

Steps Screen FD35 Screen
Touch [3 Other]  
Touch [6 More]  
Touch [5 EBT]  
Touch [6 Bal Inquiry]  
Touch [1 CashBenefit] or [3 Food Stamp]  
Swipe the card or manually type in the number and press Enter  
Enter PIN on FD35 and press Enter
The terminal will communicate out for the inquiry and print the receipt  
Terminal should go back to main screen on its own  
   

Steps Screen Notes
Touch [Other]  
Touch [More]  
Touch [EBT]  
Touch [Sale]  
Touch [Cash Benefit]  
Swipe the card or manually type in the number and press Enter  
Key in amount and press Enter  
Note: Terminal may prompt:

Key cashback amount and press Enter		  
Note: If Restaurant terminal will prompt:

Key in tip amount and press Enter
or
Press Cancel to skip		  
Note: If Restaurant terminal may prompt:

Enter Clerk/Server number and press Enter		  
Enter PIN and press Enter  
The terminal will communicate out to get an approval code  
Select if a customer copy should print or not

Touch [No]
or
Touch [Yes]		  
Terminal should go back to main screen on its own  
   

Steps Screen FD35 Screen
Touch [3 Other]  
Touch [6 More]  
Touch [5 EBT]  
Touch [1 Sale]  
Touch [1 CashBenefit]  
Swipe the card or manually type in the number and press Enter  
Key in amount and press Enter  
Note: Terminal may prompt:

Key cashback amount and press Enter		  
Note: If Restaurant terminal will prompt:

Key in tip amount and press Enter
or
Press Cancel to skip		  
Note: If Restaurant terminal may prompt:

Enter Clerk/Server number and press Enter		  
Enter PIN on FD35 and press Enter
The terminal will communicate out for the inquiry and print the receipt  
Select if a customer copy should print or not

Touch [1 No]
or
Touch [3 Yes]		  
Terminal should go back to main screen on its own  
   

Steps Screen Notes
Touch [Other]  
Touch [More]  
Touch [EBT]  
Touch [Cash Only]  
Swipe the card or manually type in the number and press Enter  
Key in amount and press Enter  
Note: If Restaurant terminal may prompt:

Enter Clerk/Server number and press Enter		  
Enter PIN and press Enter  
The terminal will communicate out to get an approval code  
Select if a customer copy should print or not

Touch [No]
or
Touch [Yes]		  
Terminal should go back to main screen on its own  
   

Steps Screen FD35 Screen
Touch [3 Other]  
Touch [6 More]  
Touch [5 EBT]  
Touch [5 Cash Only]  
Swipe the card or manually type in the number and press Enter  
Key in amount and press Enter  
Note: If Restaurant terminal may prompt:

Enter Clerk/Server number and press Enter		  
Enter PIN on FD35 and press Enter
The terminal will communicate out for the inquiry and print the receipt  
Select if a customer copy should print or not

Touch [1 No]
or
Touch [3 Yes]		  
Terminal should go back to main screen on its own  
   

Steps Screen Notes
Touch [Other]  
Touch [More]  
Touch [EBT]  
Touch [Sale]  
Touch [Food Stamp]  
Swipe the card or manually type in the number and press Enter  
Key in amount and press Enter  
Note: If Restaurant terminal may prompt:

Enter Clerk/Server number and press Enter		  
Enter PIN and press Enter  
The terminal will communicate out to get an approval code  
Select if a customer copy should print or not

Touch [No]
or
Touch [Yes]		  
Terminal should go back to main screen on its own  
   

Steps Screen FD35 Screen
Touch [3 Other]  
Touch [6 More]  
Touch [5 EBT]  
Touch [1 Sale]  
Touch [3 Food Stamp]  
Swipe the card or manually type in the number and press Enter  
Key in amount and press Enter  
Note: If Restaurant terminal may prompt:

Enter Clerk/Server number and press Enter		  
Enter PIN on FD35 and press Enter
The terminal will communicate out for the inquiry and print the receipt  
Select if a customer copy should print or not

Touch [1 No]
or
Touch [3 Yes]		  
Terminal should go back to main screen on its own  
   

 

Note: A Voucher is the EBT version of a Ticket Only / Force sale.

The merchant will call the necessary 800 # to obtain a voice approval and fill out a supplied Voucher slip. The Voucher Sale is then ran based on that slip.

 

Steps Screen Notes
Touch [Other]  
Touch [More]  
Touch [EBT]  
Touch [Voucher]  
Touch [Sale]  
Swipe the card or manually type in the number and press Enter  
Key in amount and press Enter  
Note: If Restaurant terminal may prompt:

Enter Clerk/Server number and press Enter		  
Type in the auth code from the Voucher and press Enter  
Type in voucher number from the slip  
The terminal will communicate out to get an approval code  
Terminal should go back to main screen on its own  
   

 

Note: A Voucher is the EBT version of a Ticket Only / Force sale.

The merchant will call the necessary 800 # to obtain a voice approval and fill out a supplied Voucher slip. The Voucher Sale is then ran based on that slip.

 

Steps Screen FD35 Screen
Touch [3 Other]  
Touch [6 More]  
Touch [5 EBT]  
Touch [3 Voucher]  
Touch [1 Sale]  
Swipe the card or manually type in the number and press Enter  
Key in amount and press Enter  
Note: If Restaurant terminal may prompt:

Enter Clerk/Server number and press Enter		  
Type in the auth code from the Voucher and press Enter  
Type in voucher number from the slip  
The terminal will communicate out for the inquiry and print the receipt  
Terminal should go back to main screen on its own  
   

Steps Screen Notes
Touch [Other]  
Touch [More]  
Touch [EBT]  
Touch [Refund]  
Swipe the card or manually type in the number and press Enter  
Key in amount and press Enter  
Note: If Restaurant terminal may prompt:

Enter Clerk/Server number and press Enter		  
Type in PIN and press Enter  
The terminal will communicate out to get an approval code  
Select if a customer copy should be printed or not.

Touch [No]
or
Touch [Yes]		  
Terminal should go back to main screen on its own  
   

Steps Screen FD35 Screen
Touch [3 Other]  
Touch [6 More]  
Touch [5 EBT]  
Touch [2 Refund]  
Swipe the card or manually type in the number and press Enter  
Key in amount and press Enter  
Note: If Restaurant terminal may prompt:

Enter Clerk/Server number and press Enter		  
Type in PIN and press Enter
The terminal will communicate out to get an approval code  
Select if a customer copy should be printed or not.

Touch [No]
or
Touch [Yes]		  
Terminal should go back to main screen on its own  
   

 

Note: A Voucher is the EBT version of a Ticket Only / Force sale.

The merchant will call the necessary 800 # to obtain a voice approval and fill out a supplied Voucher slip. The Voucher Sale is then ran based on that slip.

 

Steps Screen Notes
Touch [Other]  
Touch [More]  
Touch [EBT]  
Touch [Voucher]  
Touch [Refund]  
Swipe the card or manually type in the number and press Enter  
Key in amount and press Enter  
Note: If Restaurant terminal may prompt:

Enter Clerk/Server number and press Enter		  
Type in the auth code from the Voucher and press Enter  
Type in voucher number from the slip  
The terminal will communicate out to get an approval code  
Terminal should go back to main screen on its own  
   

 

Note: A Voucher is the EBT version of a Ticket Only / Force sale.

The merchant will call the necessary 800 # to obtain a voice approval and fill out a supplied Voucher slip. The Voucher Sale is then ran based on that slip.

 

Steps Screen FD35 Screen
Touch [3 Other]  
Touch [6 More]  
Touch [5 EBT]  
Touch [3 Voucher]  
Touch [3 Refund]  
Swipe the card or manually type in the number and press Enter  
Key in amount and press Enter  
Note: If Restaurant terminal may prompt:

Enter Clerk/Server number and press Enter		  
Type in the auth code from the Voucher and press Enter  
Type in voucher number from the slip  
The terminal will communicate out for the inquiry and print the receipt  
Terminal should go back to main screen on its own