Note: If tip processing enabled terminal will prompt:
Key in tip amount and press Enter
or
Press Cancel to skip
Swipe, Tap, or Insert the card into the terminal
Note: Terminal may prompt if swiped:
Select [Credit] or [Debit]
Note: If Clerk/Server enabled then terminal will prompt:
Enter Clerk/Server number and press Enter
Note: Terminal may prompt:
Enter PIN or leave blank and press Enter to bypass
Note: PIN Bypass is not allowed on contactless
Note: If chip entry then the terminal will prompt to remove the card before it connects out to the host
The terminal will communicate out to get an approval code
Select if a customer copy should print or not
Touch [No]
or
Touch [Yes]
Terminal should go back to the main screen on its own
Steps
Screen
FD35 Screen
Touch [1 Sale]
Key in amount and press Enter
Note: If tip processing enabled terminal will prompt:
Key in tip amount and press Enter
or
Press Cancel to skip
Swipe, Tap, or Insert the card into the FD35
Note: Terminal may prompt if swiped:
Select [1 Credit] or [3 Debit]
Note: If Clerk/Server enabled then terminal will prompt:
Enter Clerk/Server number and press Enter
Note: Terminal may prompt:
Enter PIN on FD35 or leave blank and press Cancel to bypass
Note: PIN Bypass is not allowed on contactless
Note: If chip entry then the terminal will prompt to remove the card before it connects out to the host
The terminal will communicate out to get an approval code
Select if a customer copy should print or not
Touch [1 No]
or
Touch [3 Yes]
Terminal should go back to the main screen on its own
Steps
Screen
Notes
Touch [Sale]
Key in amount and press Enter
Note: If tip processing enabled terminal will prompt:
Key in tip amount and press Enter
or
Press Cancel to skip
Type in card number and press Enter
Type in card expiration date and press Enter
Type in the CVV / CVC code from the back of the card and press Enter
Note: If Clerk/Server enabled then terminal will prompt:
Enter Clerk/Server number and press Enter
Enter the numeric address of the card holder and press Enter
Enter the zip code of the card holder and press Enter
The terminal will communicate out to get an approval code
Select if a customer copy should print or not
Touch [No]
or
Touch [Yes]
Terminal should go back to the main screen on its own
Steps
Screen
FD35 Screen
Touch [1 Sale]
Key in amount and press Enter
Note: If tip processing enabled terminal will prompt:
Key in tip amount and press Enter
or
Press Cancel to skip
Type in card number and press Enter
Type in card expiration date and press Enter
Type in the CVV / CVC code from the back of the card and press Enter
Note: If Clerk/Server enabled terminal will prompt:
Enter Clerk/Server number and press Enter
Enter the numeric address of the card holder and press Enter
Enter the zip code of the card holder and press Enter
The terminal will communicate out to get an approval code
Select if a customer copy should print or not
Touch [1 No]
or
Touch [3 Yes]
Terminal should go back to the main screen on its own
Steps
Screen
Notes
Touch [Other]
Touch [Refund]
Key in amount and press Enter
Swipe, Tap, or Insert the card into the terminal or type in the card number and press Enter
Note: Terminal may prompt if swiped:
Select [Credit]
Note: If Clerk/Server enabled then terminal will prompt:
Enter Clerk/Server number and press Enter
Note: If chip entry then the terminal will prompt to remove the card before it connects out to the host
The terminal will communicate out to get an approval code
Select if a customer copy should print or not
Touch [No]
or
Touch [Yes]
Terminal should go back to the main screen on its own
Steps
Screen
FD35 Screen
Touch [3 Other]
Touch [6 More]
Touch [2 Refund]
Key in amount and press Enter
Swipe, Tap, or Insert the card on the FD35 or type in the card number on the terminal and press Enter
Note: Terminal may prompt if swiped:
Select [1 Credit]
Note: If Clerk/Server enabled terminal will prompt:
Enter Clerk/Server number and press Enter
Note: If chip entry then the terminal will prompt to remove the card before it connects out to the host
The terminal will communicate out to get an approval code
Select if a customer copy should print or not
Touch [1 No]
or
Touch [3 Yes]
Terminal should go back to the main screen on its own
Steps
Screen
Notes
Touch [Other]
Use this procedure to cancel a transaction in the current open batch. Note: If the batch the transaction was in has already been closed then a Refund will need to be performed.
Touch [Void]
Enter the SEQ # from the reciept and press Enter
If the correct transaction shows then touch [OK]
Note: Tips and Servers will show on this screen as well if enabled.
The terminal will communicate out to get an approval
Select if a customer copy should print or not
Touch [No]
or
Touch [Yes]
Terminal should go back to the main screen on its own
Steps
Screen
FD35 Screen
Touch [3 Other]
Use this procedure to cancel a transaction in the current open batch. Note: If the batch the transaction was in has already been closed then a Refund will need to be performed.
Touch [6 More]
Touch [1 Void]
Enter the SEQ # from the reciept and press Enter
If the correct transaction shows then touch [2 Yes]
The terminal will communicate out to get an approval
Select if a customer copy should print or not
Touch [1 No]
or
Touch [3 Yes]
Terminal should go back to the main screen on its own
Steps
Screen
Notes
Touch [Other]
Touch [Close Batch]
Note: If tips enabled then terminal may prompt:
Touch [Yes] to adjust tips
or
Touch [No] to bypass
Note: If tips enabled then terminal may prompt:
Touch [Yes] to continue
Terminal will connect out for Settlement and return to the main screen
Steps
Screen
FD35 Screen
Touch [3 Other]
Touch [3 Close]
Terminal will connect out for Settlement and return to the main screen
Note: The Force menu is disabled by default. If the transaction type is needed then it will need to be enabled in the file's card ranges for each card type.
Steps
Screen
Notes
Touch [Other]
Caution: Only use auth codes aquired through a pre-auth or the voice auth line. Do NOT accept auth codes from the card holder.
Touch [More]
Touch [Force]
Key in your password.
Note: If password is unknown then you will need to contact the helpdesk.
Key in amount and press Enter
Note: If tips enabled then terminal may prompt:
Key in tip amount and press Enter
or
Press Cancel to skip
Swipe, Tap, or Insert the card into the terminal or type in the card number and press Enter
Note: Terminal may prompt if swiped:
Select [Credit]
Note: If Clerk/Server enabled then terminal will prompt:
Enter Clerk/Server number and press Enter
Type in auth code and press Enter
Note: If chip entry then the terminal will prompt to remove the card before it connects out to the host
The terminal will communicate out
Select if a customer copy should print or not
Touch [No]
or
Touch [Yes]
Terminal should go back to the main screen on its own
Note: The Force menu is disabled by default. If the transaction type is needed then it will need to be enabled in the file's card ranges for each card type.
Steps
Screen
FD35 Screen
Touch [3 Other]
Caution: Only use auth codes aquired through a pre-auth or the voice auth line. Do NOT accept auth codes from the card holder.
Touch [6 More]
Touch [6 More]
Touch [2 Force]
Key in your password.
Note: If password is unknown then you will need to contact the helpdesk.
Key in amount and press Enter
Note: If tips enabled then terminal may prompt:
Key in tip amount and press Enter
or
Press Cancel to skip
Swipe, Tap, or Insert the card on the FD35 or type in the card number on the terminal and press Enter
Note: Terminal may prompt if swiped:
Select [1 Credit]
Note: If Clerk/Server enabled then terminal will prompt:
Enter Clerk/Server number and press Enter
Type in auth code and press Enter
Note: If chip entry then the terminal will prompt to remove the card before it connects out to the host
The terminal will communicate out
Select if a customer copy should print or not
Touch [1 No]
or
Touch [3 Yes]
Terminal should go back to the main screen on its own
Retail Specific Transaction Types
Steps
Screen
Notes
Touch [Other]
Note: A Pre-Auth only places a hold on funds. Either a Post-Auth or a Force transaction must be performed to capture the transaction for funding.
Touch [More]
Touch [Auth]
Touch [Pre-Auth]
Key in authorization amount and press Enter
Swipe, Tap, or Insert the card into the terminal or type in the card number and press Enter
Note: If chip entry then the terminal will prompt to remove the card before it connects out to the host
The terminal will communicate out to get an approval code
Select if a customer copy should print or not
Touch [No]
or
Touch [Yes]
Terminal should go back to the main screen on its own
Steps
Screen
FD35 Screen
Touch [3 Other]
Note: A Pre-Auth only places a hold on funds. Either a Post-Auth or a Force transaction must be performed to capture the transaction for funding.
Touch [6 More]
Touch [6 More]
Touch [5 Auth]
Touch [1 Pre-Auth]
Key in authorization amount and press Enter
Swipe, Tap, or Insert the card into the FD35 or type in the card number and the terminal and press Enter
Note: If chip entry then the terminal will prompt to remove the card before it connects out to the host
The terminal will communicate out to get an approval code
Select if a customer copy should print or not
Touch [1 No]
or
Touch [3 Yes]
Terminal should go back to the main screen on its own
Steps
Screen
Notes
Touch [Other]
Caution: Once a Settlement occurs all stored Pre-Auths will be cleared and a Force transaction must be performed to Capture the auth.
Touch [More]
Touch [Auth]
Touch [Complete]
Key in PRE-AUTH SEQ# and press Enter
Review the transaction detail screen to verify is correct Pre-Auth and Touch [Complete]
Type in amount again to confirm or type new amount if needed
Note: Terminal will prompt if a higher amount is entered
Touch [Yes] to confirm new amount
Note: Terminal will reach back out and re-authorize if new amount is entered
Select if a customer copy should print or not
Touch [No]
or
Touch [Yes]
Terminal will go back to the transaction detail screen
Touch [Done] or press Cancel
Steps
Screen
FD35 Screen
Touch [3 Other]
Caution: Once a Settlement occurs all stored Pre-Auths will be cleared and a Force transaction must be performed to Capture the auth.
Touch [6 More]
Touch [6 More]
Touch [5 Auth]
Touch [2 Complete]
Key in PRE-AUTH SEQ# and press Enter
Review the transaction detail screen to verify is correct Pre-Auth and Touch [1 Complete]
Type in amount again to confirm or type new amount if needed
Note: Terminal will prompt if a higher amount is entered
Touch [3 Yes] to confirm new amount
Note: Terminal will reach back out and re-authorize if new amount is entered
Select if a customer copy should print or not
Touch [1 No]
or
Touch [3 Yes]
Terminal will go back to the transaction detail screen
Touch [4 Done] or press Cancel
Restaurant Specific Transaction Types
Steps
Screen
Notes
Touch [Other]
Note: A Close Tab function will need to be performed to capture funds.
Touch [More]
Touch [Tabs]
Touch [Open]
Enter desired Tab amount and press Enter
Swipe, Tap, or Insert the Card into the terminal or type the card number
Note: Terminal may prompt if Swiped:
Touch [Credit]
Note: Terminal may prompt:
Enter SERVER number and press Enter
Note: Terminal may prompt:
Enter PIN or leave blank and press Enter
The terminal will communicate out to get an approval code
Select if a customer copy should print or not
Touch [No]
or
Touch [Yes]
Terminal will go back to the main screen
Steps
Screen
FD35 Screen
Touch [3 Other]
Note: A Close Tab function will need to be performed to capture funds.
Touch [6 More]
Touch [6 More]
Touch [4 Tabs]
Touch [1 Open]
Enter desired Tab amount and press Enter
Swipe, Tap, or Insert the Card into the FD35 or type the card number
Note: Terminal may prompt if Swiped:
Touch [1 Credit]
Note: Terminal may prompt:
Enter SERVER number and press Enter
Note: Terminal may prompt:
Enter PIN on FD35 or leave blank and press Cancel to bypass
The terminal will communicate out to get an approval code
Select if a customer copy should print or not
Touch [1 No]
or
Touch [3 Yes]
Terminal will go back to the main screen
Steps
Screen
Notes
Touch [Other]
Touch [More]
Touch [Tabs]
Touch [Close]
Enter the SEQ # from the Open Tab reciept and press Enter
If the correct Tab comes up then touch [Close Tab]
If the same card is being used to close the tab touch [Yes] otherwise touch [No]
Note: If [No] is selected the terminal will proceed into a normal Sale and close the tab.
Type in the close tab amount and press Enter
Note: If tip processing enabled terminal will prompt:
Key in tip amount and press Enter
or
Press Cancel to skip
If an amount higher than the original auth is entered the terminal will communicate out to get an adjusted approval code
Select if a customer copy should print or not
Touch [No]
or
Touch [Yes]
Terminal will go back to the close tab menu
Touch [Done] or press Cancel back to main screen
Steps
Screen
FD35 Screen
Touch [3 Other]
Touch [6 More]
Touch [6 More]
Touch [4 Tabs]
Touch [2 Close]
Enter the SEQ # from the Open Tab reciept and press Enter
If the correct Tab comes up then touch [4 Close Tab]
If the same card is being used to close the tab touch [3 Yes] otherwise touch [1 No]
Note: If [1 No] is selected the terminal will proceed into a normal Sale and close the tab.
Type in the close tab amount and press Enter
Note: If tip processing enabled terminal will prompt:
Key in tip amount and press Enter
or
Press Cancel to skip
If an amount higher than the original auth is entered the terminal will communicate out to get an adjusted approval code
Select if a customer copy should print or not
Touch [1 No]
or
Touch [3 Yes]
Terminal will go back to the close tab menu
Touch [4 Done] or press Cancel back to main screen
Steps
Screen
Notes
Touch [Other]
Touch [Enter Tips]
Note: It will display the number of unadjusted tips on the 'Enter Tips' button.
Enter the SEQ # from the receipt and press Enter
If the correct transaction comes up then touch [Edit Tip]
Enter tip amount and press Enter
Terminal will display 'Processing' and will return back to the Tip List
You can press [Prev] or [Next] to scroll thorugh additional transactions to adjust
or
Press Cancel back to the main screen
Steps
Screen
FD35 Screen
Touch [3 Other]
Touch [1 Enter Tips]
Note: It will display the number of unadjusted tips on the 'Enter Tips' button.
Enter the SEQ # from the receipt and press Enter
If the correct transaction comes up then touch [4 Edit Tip]
Enter tip amount and press Enter
Terminal will display 'Processing' and will return back to the Tip List
You can press 1 or 3 to scroll thorugh additional transactions to adjust
or
Press Cancel back to the main screen
EBT Transaction Types
Steps
Screen
Notes
Touch [Other]
Touch [More]
Touch [EBT]
Touch [Balance Inquiry]
Touch [Cash Benefit] or [Food Stamp]
Swipe the card or manually type in the number and press Enter
Enter PIN and press Enter
The terminal will communicate out for the inquiry and print the receipt
Terminal should go back to main screen on its own
Steps
Screen
FD35 Screen
Touch [3 Other]
Touch [6 More]
Touch [5 EBT]
Touch [6 Bal Inquiry]
Touch [1 CashBenefit] or [3 Food Stamp]
Swipe the card or manually type in the number and press Enter
Enter PIN on FD35 and press Enter
The terminal will communicate out for the inquiry and print the receipt
Terminal should go back to main screen on its own
Steps
Screen
Notes
Touch [Other]
Touch [More]
Touch [EBT]
Touch [Sale]
Touch [Cash Benefit]
Swipe the card or manually type in the number and press Enter
Key in amount and press Enter
Note: Terminal may prompt:
Key cashback amount and press Enter
Note: If Restaurant terminal will prompt:
Key in tip amount and press Enter
or
Press Cancel to skip
Note: If Restaurant terminal may prompt:
Enter Clerk/Server number and press Enter
Enter PIN and press Enter
The terminal will communicate out to get an approval code
Select if a customer copy should print or not
Touch [No]
or
Touch [Yes]
Terminal should go back to main screen on its own
Steps
Screen
FD35 Screen
Touch [3 Other]
Touch [6 More]
Touch [5 EBT]
Touch [1 Sale]
Touch [1 CashBenefit]
Swipe the card or manually type in the number and press Enter
Key in amount and press Enter
Note: Terminal may prompt:
Key cashback amount and press Enter
Note: If Restaurant terminal will prompt:
Key in tip amount and press Enter
or
Press Cancel to skip
Note: If Restaurant terminal may prompt:
Enter Clerk/Server number and press Enter
Enter PIN on FD35 and press Enter
The terminal will communicate out for the inquiry and print the receipt
Select if a customer copy should print or not
Touch [1 No]
or
Touch [3 Yes]
Terminal should go back to main screen on its own
Steps
Screen
Notes
Touch [Other]
Touch [More]
Touch [EBT]
Touch [Cash Only]
Swipe the card or manually type in the number and press Enter
Key in amount and press Enter
Note: If Restaurant terminal may prompt:
Enter Clerk/Server number and press Enter
Enter PIN and press Enter
The terminal will communicate out to get an approval code
Select if a customer copy should print or not
Touch [No]
or
Touch [Yes]
Terminal should go back to main screen on its own
Steps
Screen
FD35 Screen
Touch [3 Other]
Touch [6 More]
Touch [5 EBT]
Touch [5 Cash Only]
Swipe the card or manually type in the number and press Enter
Key in amount and press Enter
Note: If Restaurant terminal may prompt:
Enter Clerk/Server number and press Enter
Enter PIN on FD35 and press Enter
The terminal will communicate out for the inquiry and print the receipt
Select if a customer copy should print or not
Touch [1 No]
or
Touch [3 Yes]
Terminal should go back to main screen on its own
Steps
Screen
Notes
Touch [Other]
Touch [More]
Touch [EBT]
Touch [Sale]
Touch [Food Stamp]
Swipe the card or manually type in the number and press Enter
Key in amount and press Enter
Note: If Restaurant terminal may prompt:
Enter Clerk/Server number and press Enter
Enter PIN and press Enter
The terminal will communicate out to get an approval code
Select if a customer copy should print or not
Touch [No]
or
Touch [Yes]
Terminal should go back to main screen on its own
Steps
Screen
FD35 Screen
Touch [3 Other]
Touch [6 More]
Touch [5 EBT]
Touch [1 Sale]
Touch [3 Food Stamp]
Swipe the card or manually type in the number and press Enter
Key in amount and press Enter
Note: If Restaurant terminal may prompt:
Enter Clerk/Server number and press Enter
Enter PIN on FD35 and press Enter
The terminal will communicate out for the inquiry and print the receipt
Select if a customer copy should print or not
Touch [1 No]
or
Touch [3 Yes]
Terminal should go back to main screen on its own
Note: A Voucher is the EBT version of a Ticket Only / Force sale.
The merchant will call the necessary 800 # to obtain a voice approval and fill out a supplied Voucher slip. The Voucher Sale is then ran based on that slip.
Steps
Screen
Notes
Touch [Other]
Touch [More]
Touch [EBT]
Touch [Voucher]
Touch [Sale]
Swipe the card or manually type in the number and press Enter
Key in amount and press Enter
Note: If Restaurant terminal may prompt:
Enter Clerk/Server number and press Enter
Type in the auth code from the Voucher and press Enter
Type in voucher number from the slip
The terminal will communicate out to get an approval code
Terminal should go back to main screen on its own
Note: A Voucher is the EBT version of a Ticket Only / Force sale.
The merchant will call the necessary 800 # to obtain a voice approval and fill out a supplied Voucher slip. The Voucher Sale is then ran based on that slip.
Steps
Screen
FD35 Screen
Touch [3 Other]
Touch [6 More]
Touch [5 EBT]
Touch [3 Voucher]
Touch [1 Sale]
Swipe the card or manually type in the number and press Enter
Key in amount and press Enter
Note: If Restaurant terminal may prompt:
Enter Clerk/Server number and press Enter
Type in the auth code from the Voucher and press Enter
Type in voucher number from the slip
The terminal will communicate out for the inquiry and print the receipt
Terminal should go back to main screen on its own
Steps
Screen
Notes
Touch [Other]
Touch [More]
Touch [EBT]
Touch [Refund]
Swipe the card or manually type in the number and press Enter
Key in amount and press Enter
Note: If Restaurant terminal may prompt:
Enter Clerk/Server number and press Enter
Type in PIN and press Enter
The terminal will communicate out to get an approval code
Select if a customer copy should be printed or not.
Touch [No]
or
Touch [Yes]
Terminal should go back to main screen on its own
Steps
Screen
FD35 Screen
Touch [3 Other]
Touch [6 More]
Touch [5 EBT]
Touch [2 Refund]
Swipe the card or manually type in the number and press Enter
Key in amount and press Enter
Note: If Restaurant terminal may prompt:
Enter Clerk/Server number and press Enter
Type in PIN and press Enter
The terminal will communicate out to get an approval code
Select if a customer copy should be printed or not.
Touch [No]
or
Touch [Yes]
Terminal should go back to main screen on its own
Note: A Voucher is the EBT version of a Ticket Only / Force sale.
The merchant will call the necessary 800 # to obtain a voice approval and fill out a supplied Voucher slip. The Voucher Sale is then ran based on that slip.
Steps
Screen
Notes
Touch [Other]
Touch [More]
Touch [EBT]
Touch [Voucher]
Touch [Refund]
Swipe the card or manually type in the number and press Enter
Key in amount and press Enter
Note: If Restaurant terminal may prompt:
Enter Clerk/Server number and press Enter
Type in the auth code from the Voucher and press Enter
Type in voucher number from the slip
The terminal will communicate out to get an approval code
Terminal should go back to main screen on its own
Note: A Voucher is the EBT version of a Ticket Only / Force sale.
The merchant will call the necessary 800 # to obtain a voice approval and fill out a supplied Voucher slip. The Voucher Sale is then ran based on that slip.
Steps
Screen
FD35 Screen
Touch [3 Other]
Touch [6 More]
Touch [5 EBT]
Touch [3 Voucher]
Touch [3 Refund]
Swipe the card or manually type in the number and press Enter
Key in amount and press Enter
Note: If Restaurant terminal may prompt:
Enter Clerk/Server number and press Enter
Type in the auth code from the Voucher and press Enter
Type in voucher number from the slip
The terminal will communicate out for the inquiry and print the receipt
