Call Us: 1800 266 6545 or 1800 102 1671
Raise requests through the Merchant Point app.
With ease and convenience, raise multiple service requests, such as paper roll requests, terminal-related requests and so on. Our app also provides multi-payment acceptance features such as UPI, Bharat QR and SMS/email invoicing.
Search for IMS Mobile (Merchant Point) in the Google store or Apple store. Android users can click the Download Now icon for instant access.
Have a query on your POS terminal?
Speak with us 24/7 for any query or issue you may have. Our IVR provides self-service in English, Hindi, Tamil, Malayalam and Telugu, with simple and easy to use features.
Have a query on our Payment Gateway? Call 1800 102 1673
Speak with us 24/7 for any query or issue you may have, or simply.
Escalation Help Desk
If you are not content with the current resolution of your issue, please connect with the below teams on weekdays between 9 a.m. and 6 p.m .
Level 1: Escalation Desk
Email ID: merchantesc@fiserv.com
Phone: 022 41561616 / 044 45608116
Level 2: Escalation Officer
Email ID: nodal.escalation@fiserv.com
Phone: 022 41561616 / 044 45608116
Level 3: Business Head
Email ID: imsbusinesshead@fiserv.com
Phone: 022 41561616 / 044 45608116
