Call Us: 1800 266 6545 or 1800 102 1671

Our sales team is available to answer any of your questions.

 

Request a Callback

Raise requests through
the IMS Mobile app.

With ease and convenience, raise multiple service requests, such as paper roll requests, terminal-related requests and so on. Our app also provides multi-payment acceptance features such as UPI, Bharat QR and SMS/email invoicing.

Search for IMS Mobile in the Google store or Apple store. Android users can click the Download Now icon for instant access.

Have a query on

your POS terminal?

Speak with us 24/7 for any query or issue you

may have.

Our IVR provides self-service in English, Hindi,

Tamil, Malayalam and Telugu, with simple and easy

to use features.

Have a query on our Payment Gateway? Call 1800 102 1673

Speak with us 24/7 for any query or issue

you may have, or simply email us.

Escalation Help Desk

If you are not content with the current resolution of your issue, please connect with the below teams on weekdays between 9 a.m. and 6 p.m.

Level 1: Escalation Desk
Email ID: merchantesc@icicims.com
Phone: 022 41561616 / 044 45608116

Level 2: Escalation Officer
Email ID: nodal.escalation@icicims.com
Phone: 022 41561616 / 044 45608116

Level 3: Business Head
Email ID: imsbusinesshead@icicims.com
Phone: 022 41561616 / 044 45608116