Call Us: 1800 266 6545 or 1800 102 1671
Email Us: merchantcare@fiserv.com
Our sales team is available to answer any of your questions.
Raise requests through the Merchant Point app.
With ease and convenience, raise multiple service requests, such as paper roll requests, terminal-related requests and so on. Our app also provides multi-payment acceptance features such as UPI, Bharat QR and SMS/email invoicing.
Search for IMS Mobile (Merchant Point) in the Google store or Apple store. Android users can click the Download Now icon for instant access.
Have a query on your POS terminal?
Speak with us 24/7 for any query or issue you may have. Our IVR provides self-service in English, Hindi, Tamil, Malayalam and Telugu, with simple and easy to use features.
Have a query on our Payment Gateway? Call 1800 102 1673
Speak with us 24/7 for any query or issue you may have, or simply.
Escalation Help Desk
If you are not content with the current resolution of your issue, please connect with the below teams on weekdays between 9 a.m. and 6 p.m with your previous service request number.
Level 1: Escalation Desk
Email ID: merchantesc@fiserv.com
Level 2: Nodal Officer - Satish Savanur
Email ID: nodal.escalation@fiserv.com
Phone: 022 41561616
Level 3: Business Head
Email ID: businesshead@fiserv.com
