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eCommerce requirements

eCommerce Requirements for Merchant Websites

Each merchant website processing eCommerce transactions must include all of the items listed below on the website. If these are not provided, the Credit/Risk Team will reach out.

  • Business Name – Prominently display your business name, as well as the name that will appear on the cardholder statement. The DBA name you indicated on your merchant application should be used.
  • Business Location and Contact – Clearly display your merchant location(s) and customer service information.
  • For Location: City, Province and Country (without street number and name) is acceptable for merchants primarily operating out of a residential address


    For Contact: A customer service email address or a phone number is required at a minimum

  • Products and/or Services – Display details about each product and service you offer.
  • Accepted Currencies – Display accepted currencies (CAD and/or USD) to match what is included in your merchant application.
  • Shipping/Delivery Timeframes – Provide delivery methods, estimated delivery times, and any related costs.
  • Secure Site for Transmission – Ensure the website has a secure method of accepting payment (e.g. SSL, SQL) and discloses details to consumers.
  • Links within the Website – Ensure links to other sites are for products or services that are consistent with those listed in your merchant application.

eCommerce Website Requirements


Refund Policy

Include a detailed return and refund policy that informs cardholders of their return or refund options before they purchase a product or service.

Download the sample provided

eCommerce Website Requirements


Privacy Policy

Include privacy policy/statement that clearly discloses what information is collected, how it is used, and with whom it is shared.

Download the sample provided
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