Read your Merchant Terms and Conditions for an outline of responsibilities, transactions, equipment, fees, charges, rules and regulations and much more.
Avoid Fraud and Chargebacks
If you need authorization/draft capture assistance, call the Authorization Centre at 1-844-264-8932. Do not try to obtain an authorization from other authorization sources
If you receive a decline, ask for another method of payment. Do not split the transaction into smaller amounts.
Always issue a credit to the credit card account used for the ORIGINAL SALE.
Record the sixdigit authorization code on the imprinted receipt. Paper slips must be stored by you, the merchant. You are required to retain all printed and signed copies of receipts. When a cardholder requests a copy of the sales slip, you will be notified where to send the copy.
Prevent Fraud by being vigilant
If you ever suspect fraud of any kind, call the Authorization Centre at 1-844-264-8932 and do not accept the card if:
The card is unsigned or the signature on the receipt does not match the signature on the back of the card.
Hologram does not appear on the card or appears fake.
Transaction is occurring prior to the valid date or after the expiration date on the card.
Raised account number on the face of the card and the numbers displayed on the terminal do not match, even if an authorization is received.
For e-Commerce and Gateway Tech Support, contact your e-Commerce and Gateway provider directly.
For funding inquiries, chargebacks, statement requests, account changes, call our 24/7 Customer Support Team at 1-888-263-1928.