Fiserv in Canada is committed to adhering to the Code of Conduct for the Credit and Debit Industry in Canada set by the Financial Consumer Agency of Canada and detailed on their website at canada.ca.
To learn more about the Financial Consumer Agency of Canada, visit www.fcac-acfc.gc.ca.
Fiserv has an established process for managing potential Code of Conduct compliance violations. If you have a complaint about a particular element of the Code of Conduct, please follow the processes outlined below.
|STEP 1:||Contact the Fiserv Customer Support Team at 1-888-263-1938 to register your complaint. If you do not receive a resolution, please go to STEP 2.|
|STEP 2:||Complete the Code of Conduct Complaint Form with all information requested is provided. The Chief Compliance Officer will investigate the complaint and attempt to resolve it.|
|Financial Consumer Agency of Canada (FCAC)||Email: firstname.lastname@example.org|
Mail: Financial Consumer Agency of Canada (FCAC) 6th Floor, Enterprise Building 427 Laurier Ave. West Ottawa, ON K1R 1B9
|Visa Canadaemail@example.com | Fax: 416-860-8873 | www.visa.ca|
|Mastercard Canadafirstname.lastname@example.org | Call: 416-365-6655 | www.mastercard.ca | Mail: Mastercard Canada, 600 - 121 Bloor St. E, Toronto, Ontario, M4W 3M5 (Attn. Code of Conduct Compliance)|
|Interac Canada||Phone: 416-362-8550 or 1-855-789-2979 or www.interac.ca|
|Discover Canada||Phone: 1-800-263-0104 | Email: CodeofConductInquiry@discover.com Mail: Discover Global Network, PO Box 81, Georgetown, Ontario, L7G 4T1|
To bring a potential violation of the Code of Conduct to our attention, complete all of the fields in the form below and click Submit.
After receiving your details, Fiserv will provide:
If we cannot provide a response within 90 days, you will be informed of the delay, reason for the delay, and the expected response time.