Welcome to Fiserv Merchant Services.

 

We are looking forward to helping see your business grow. 

 
Before you begin, we recommend that you:
  1. Visit and enroll in businesstrack.com to view transaction and funding data as well as monthly statements. You can also use the tool to respond to cardholder disputes. 

  2. Read Your Payment Acceptance Guide for the latest information about accepting cards.

  3. Read your Merchant Terms and Conditions for an outline of responsibilities, transactions, equipment, fees, charges, rules and regulations and much more.

Avoid Fraud and Chargebacks

  • If you need authorization/draft capture assistance, call the Authorization Centre at 1-844-264-8932. Do not try to obtain an authorization from other authorization sources
  • If you receive a decline, ask for another method of payment. Do not split the transaction into smaller amounts.
  • Always issue a credit to the credit card account used for the ORIGINAL SALE.
  • Record the sixdigit authorization code on the imprinted receipt. Paper slips must be stored by you, the merchant. You are required to retain all printed and signed copies of receipts. When a cardholder requests a copy of the sales slip, you will be notified where to send the copy.

 

Prevent Fraud by being vigilant

  • If you ever suspect fraud of any kind, call the Authorization Centre at 1-844-264-8932 and do not accept the card if:
  • The card is unsigned or the signature on the receipt does not match the signature on the back of the card.
  • Hologram does not appear on the card or appears fake.
  • Transaction is occurring prior to the valid date or after the expiration date on the card.
  • Raised account number on the face of the card and the numbers displayed on the terminal do not match, even if an authorization is received.

 

 

FOR SUPPORT

  • For e-Commerce and Gateway Tech Support, contact your e-Commerce and Gateway provider directly.

  • For funding inquiries, chargebacks, statement requests, account changes, call our 24/7 Customer Support Team at 1-888-263-1928.

  • And, visit our list of Frequently Asked Questions section including Frequent Account Topics and Frequest Support Topics as well as our Video Support Library.  

Contact Us

 

For Technical Support, call 1-888-263-1938; 24 hours a day, 7 days a week.

 

For all other support, visit to our Contact page.