Code of Conduct

 

Fiserv in Canada is committed to adhering to the Code of Conduct for the Payment Card Industry in Canada set by the Financial Consumer Agency of Canada and detailed on their website at canada.ca. 

 

To learn more about the Financial Consumer Agency of Canada, visit www.fcac-acfc.gc.ca. 

How to Resolve Your Complaint

Fiserv has an established process for managing potential Code of Conduct compliance violations. If you have a complaint about a particular element of the Code of Conduct, please follow the processes outlined below.

 

STEP 1:Contact the Fiserv Customer Support Team at 1-888-263-1938 to register your complaint. If you do not receive a resolution, please go to STEP 2.
STEP 2:Complete the Code of Conduct Complaint Form with all information requested is provided. The Chief Compliance Officer will investigate the complaint and attempt to resolve it.

 

If Steps 1 & 2 do not resolve the complaint to your satisfaction, you may also contact:
Financial Consumer Agency of Canada (FCAC)Email: info@fcac-acfc.gc.ca
Phone: 1-866-461-3222
Mail: Financial Consumer Agency of Canada (FCAC) 6th Floor, Enterprise Building 427 Laurier Ave. West Ottawa, ON K1R 1B9
Visa Canadaaskvisacanada@visa.com | Fax: 416-860-8873 | www.visa.ca
Mastercard Canadacode_inquiries@mastercard.com | Call: 416-365-6655 | www.mastercard.ca | Mail: Mastercard Canada, 600 - 121 Bloor St. E, Toronto, Ontario, M4W 3M5 (Attn. Code of Conduct Compliance)
Interac CanadaPhone: 416-362-8550 or 1-855-789-2979 or www.interac.ca
Discover CanadaPhone: 1-800-263-0104 | Email: CodeofConductInquiry@discover.com Mail: Discover Global Network, PO Box 81, Georgetown, Ontario, L7G 4T1
By submitting this form, you agree to have a Fiserv Representative contact you to speak of this complaint.
NOTE: To cancel your account, you must call us at 1-888-263-1938. Any request to cancel your account using the form below will not be actioned.

To bring a potential violation of the Code of Conduct to our attention, complete all of the fields in the form below and click Submit.

 

After receiving your details, Fiserv will provide:

  •  An acknowledge receipt of your complaint within five business days.
  •  Our final decision within 20 days of receiving the complaint, along with:
  •  A summary of the complaint;
  •  The final result of the investigation; and, explanation of the final decision;

If we cannot provide a response within 20 days, you will be informed of the delay, reason for the delay, and the expected response time.